Return Policy

Thank you for shopping with us! Please read our return policy carefully to understand the conditions for returning items.

Time frame for requests

• Claims for fabric-damaged items must be submitted within 10 days after receipt of your package.

• Claims for lost items must be submitted within 7 days after the estimated delivery date.

Approval Required

• All return requests must be approved by our customer service team before returning any items.

Eligible Items for Returns

• We do not accept exchanges; only returns for defective items are allowed.

Condition of Items

• Items must be in original condition, which includes:

• Unwashed and unworn.

• Free from pet or human hair.

• Sealed goods (e.g., face masks) are not eligible for return.

Shipping Costs

• Customers are responsible for all return shipping costs.

• Original shipping fees are non-refundable.

Refund Policy

• We do not offer refunds under any circumstances.

Damaged/Wrong Item Handling

• If you receive a damaged or incorrect item, please provide photo proof of the issue.

• Claims must be reported and approved by customer service before you return the item.

Final Sale Items

• Final sale items are not eligible for returns.

• Specific items, such as hats and phone cases, are also not returnable.

Price Adjustments

• We do not honor post-purchase price adjustments.

Contact for Questions

• If you have any questions or need assistance, please contact us at info@airseaearthlovers.com. We recommend reaching out before returning any items.