Thank you for shopping with us! Please read our return policy carefully to understand the conditions for returning items.
Time frame for requests
- Claims for fabric-damaged items must be submitted within 10 days after receipt of your package.
- Claims for lost items must be submitted within 7 days after the estimated delivery date.
Approval Required
- All return requests must be approved by our customer service team before returning any items.
Eligible Items for Returns
- We do not accept exchanges; only returns for defective items are allowed.
Condition of Items
- Items must be in original condition, which includes:
- Unwashed and unworn.
- Free from pet or human hair.
- Sealed goods (e.g., face masks) are not eligible for return.
Shipping Costs
- Customers are responsible for all return shipping costs.
- Original shipping fees are non-refundable.
Refund Policy
- We do not offer refunds under any circumstances.
Damaged/Wrong Item Handling
- If you receive a damaged or incorrect item, please provide photo proof of the issue.
- Claims must be reported and approved by customer service before you return the item.
Final Sale Items
- Final sale items are not eligible for returns.
- Specific items, such as hats and phone cases, are also not returnable.
Price Adjustments
- We do not honor post-purchase price adjustments.
Contact for Questions
- If you have any questions or need assistance, please contact us at info@airseaearthlovers.com. We recommend reaching out before returning any items.